Shipping policy
Shipping Policy
1. Order Processing Times
All orders are processed within 1–3 business days. Orders are not shipped or delivered on weekends or public holidays.
During high-volume periods, processing times may be slightly delayed. If there is a significant delay, we will notify you via email.
2. Shipping Rates & Delivery Estimates
Shipping costs are calculated at checkout.
Australia (Domestic Shipping):
- Standard Shipping: 3–7 business days
- Express Shipping: 1–3 business days
International Shipping:
- Standard: 10–20 business days
Please note that delivery timeframes are estimates only and may vary due to courier delays or external factors outside our control.
3. Shipment Confirmation & Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number. Tracking information will become active within 24 hours.
4. Customs, Duties & Taxes
We are not responsible for any customs duties or taxes applied to international orders. These charges are the responsibility of the customer.
5. Damaged or Lost Parcels
If your order arrives damaged, please contact us at cococlover@outlook.com.au within 48 hours of delivery with photos of the item and packaging.
While we take care in packaging all orders, we are not liable for items lost or damaged in transit. However, we will work with the shipping carrier to assist you in resolving the issue.
6. International Shipping
We currently ship worldwide. Delivery times may vary depending on your location and customs processing in your country.
We’re a small Australian business, so every order means a lot to us 💛